Line managers’ views on adopting human resource roles: the case of Hilton (UK) hotels

Sandra Watson (School of Management, Napier University, Edinburgh, UK)
Gillian A. Maxwell (Division of HRM and Development, Caledonian Business School, Glasgow Caledonian University, Glasgow, UK)
Lois Farquharson (Division of HRM and Development, Caledonian Business School, Glasgow Caledonian University, Glasgow, UK)

Employee Relations

ISSN: 0142-5455

Publication date: 1 January 2007

Abstract

Purpose

The purpose of this paper is to explore different levels of line manager perspectives, namely strategic and first‐line on their role in human resource management (HRM) and human resource development (HRD), and to identify enablers of and barriers to devolving HR to line managers.

Design/methodology/approach

Using a deductive approach, case study data was collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic and first‐line managers. Descriptive statistics were used to analyse the quantitative results, prior to significance tests being conducted in SPSS to identify differences in means based on managerial positions.

Findings

A number of points of divergence in opinions are revealed, implying that there is potential for the case organisation to secure greater engagement of its first‐line managers in HR roles. Reducing the workloads and short‐term job pressures of these managers, together with capitalising on the good relations with the hotel HR specialists are means to develop greater engagement. Importantly, improving all line managers’ understanding of the organisational basis of their involvement in HR may bolster their performance in HR activities.

Originality/value

This paper offers a fusion of two theoretical perspectives (HRM and HRD), in addition to identifying differences in perceptions of two different levels of line managers.

Keywords

Citation

Watson, S., Maxwell, G. and Farquharson, L. (2007), "Line managers’ views on adopting human resource roles: the case of Hilton (UK) hotels", Employee Relations, Vol. 29 No. 1, pp. 30-49. https://doi.org/10.1108/01425450710714469

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.