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Towards a TQM‐driven HR performance evaluation: an empirical study

Ebrahim Soltani (Department of Management Science, Strathclyde Business School, Glasgow, UK)

Employee Relations

ISSN: 0142-5455

Article publication date: 1 August 2003


Reports findings from a research designed to investigate the main issues of the current human resource (HR) performance evaluation systems in over 150 UK‐based quality‐focused organisations. The study identified the main characteristics of HR performance evaluation systems currently conducting in total quality management (TQM)‐based organisations. The research approach consisted of a questionnaire survey in a sample of cross‐section organisations in different economic sectors with enough experience of quality management to reflect the widest possible range of characteristics in the HR performance evaluation practices. The survey results provide the most recent details of the performance appraisal systems currently conducting in TQM organisations and their effectiveness in improving and achieving TQM objectives. Also discusses implications of these findings for HR performance evaluation system in general, and a quality‐driven HR performance evaluation in particular.



Soltani, E. (2003), "Towards a TQM‐driven HR performance evaluation: an empirical study", Employee Relations, Vol. 25 No. 4, pp. 347-370.




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