Reviews previous literature regarding quality in order to suggest a framework for a company committed to quality. Outlines the behaviours a quality firm must possess and discusses each in turn, considering all the stakeholders which must be satisfied to achieve total quality. Emphasizes the interdependence of all these factors for success. Briefly covers the problem of satisfying the conflicting demands of different stakeholders.
Rodrigues, C.A. (1999), "Building the quality organisation: what managers must do and the challenges they face", Management Research News, Vol. 22 No. 8, pp. 26-43. https://doi.org/10.1108/01409179910781788Download as .RIS
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