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Innovative management model for performance appraisal: the case of the Palestinian public universities

Grace C. Khoury (Assistant Professor in International Human Resource Management at the Department of Business Administration, University of Briziet in Palestine)
Farhad Analoui (Reader in International Human Resource Management and Director of Professional Development Services at the Bradford Centre for International Development, University of Bradford, Bradford, West Yorkshire, BD7 1DP, UK)

Management Research News

ISSN: 0140-9174

Article publication date: 1 January 2004



Appraisal is recognised as a crucial step towards the development of human resources and their performance. This article proposes an integrated, innovative model for managing the performance appraisal process of full‐time faculty members at the Palestinian public universities in the West Bank. The integrated model SOFIA is a result of an empirical study of the impact of performance appraisal process on faculty members in five major universities. In constructing this model, several issues including setting a clear institution’s strategy, participation in goal setting, coaching, two‐way communication between faculty members and their superiors, feedback, developing and rewarding faculty members have been emphasised. Also, it is recommended that external factors that may influence faculty members’ performance, appraisers’ training and top management support and ownership of the process must be seriously considered. The obstacles to the application of the proposed performance model and possible solutions have been explored. In light of the above, relevant conclusions have been reached.



Khoury, G.C. and Analoui, F. (2004), "Innovative management model for performance appraisal: the case of the Palestinian public universities", Management Research News, Vol. 27 No. 1/2, pp. 56-73.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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