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Managing wage and hours in the hotel industry

Tim Cohen (Department of Management, School of Business Administration and Economics, California State University – Fullerton, Fullerton, California 92834‐9480, USA)
Brian H. Kleiner (Department of Management, School of Business Administration and Economics, California State University – Fullerton, Fullerton, California 92834‐9480, USA)

Management Research News

ISSN: 0140-9174

Article publication date: 1 June 2004

Abstract

Asuccessful business is due to productive employees, especially in the hotel industry. To keep employees productive their needs must be satisfied. Effectively managing wage and hours is one way to do this. However, this can be challenging in the United States due to the decline in travel after September 11th. Further, laws will always be changing and policies must abide by these new rules. If management follows the regulations, it still does not guarantee unions and workers will be content. Hence, a hotels outlook on wage and hours must consider all these factors. Some choose to move workers to departments that are busy, others opt for layoffs. Perhaps the most popular trend is to mirror the competition’s policies. Whatever the method, wage and hours must be constantly analysed to ensure success in the hotel industry.

Keywords

Citation

Cohen, T. and Kleiner, B.H. (2004), "Managing wage and hours in the hotel industry", Management Research News, Vol. 27 No. 6, pp. 21-30. https://doi.org/10.1108/01409170410784176

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited