Discusses the necessary tools for effectively managing unpaid volunteers, with a focus on motivation. Emphasizes there are three volunteer types: spot volunteer, casual and targeting specific needs; second comes the more formal type of volunteer service; and third, the “pressured” volunteer from an employer or other area. Gives and in‐depth view of volunteerism and how they should be managed, efficiently and also with appreciation, by organizations that need to get the best from volunteers.
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