TY  - JOUR
AB  - Looks at the state of selling through digital technology and the types of business which have emerged in this sector. Reports on the findings of two surveys in the UK which highlight the nature and scale of customer concerns in the market. Concludes that the jury is still out on the future of (r)etailing and that the dramatic developments earlier envisaged may be scaled down as it is assimilated alongside traditional methods. States that growth will require more attention on the consumer and the addressing of their concerns.
VL  - 24
IS  - 5
SN  - 0140-9174
DO  - 10.1108/01409170110782397
UR  - https://doi.org/10.1108/01409170110782397
AU  - Jones Peter
AU  - Clarke‐Hill Colin
AU  - Shears Peter
AU  - Hillier David
PY  - 2001
Y1  - 2001/01/01
TI  - The eighth “C” of (R)etailing: customer concern
T2  - Management Research News
PB  - MCB UP Ltd
SP  - 11
EP  - 16
Y2  - 2024/04/16
ER  -