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Managing for excellence in the telecommunication industry

Management Research News

ISSN: 0140-9174

Publication date: 1 July 2000

Abstract

Provides a brief history of the telecommunications industry before concentrating on today’s competitors and their products. Introduces AT&T and US West and attempts to compare the two in terms of managing excellence. Looks at factors called “a bias for action”, “value driven’, “stick to knitting”, “close to the customer”, “autonomy and entrepreneurship”, “productivity through people”, “simple from”, “lean staff” and “simultaneous loose‐tight properties”. Speculates on the future direction of these companies.

Keywords

Citation

Polak, L.F. and Kleiner, B.H. (2000), "Managing for excellence in the telecommunication industry", Management Research News, Vol. 23 No. 7/8, pp. 139-142. https://doi.org/10.1108/01409170010782352

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited