Students tweet the darndest things about your library – and why you need to listen

Steven Bell (Temple University, Philadelphia, Pennsylvania, USA)

Reference Services Review

ISSN: 0090-7324

Publication date: 11 May 2012



Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post.


This is an essay style viewpoint.


The paper reveals that Twitter is an important vehicle for disseminating information about a library to its community and as a means for maintaining good customer service.


The paper provides useful information on an important communication tool for libraries.



Bell, S. (2012), "Students tweet the darndest things about your library – and why you need to listen", Reference Services Review, Vol. 40 No. 2, pp. 217-220.

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Copyright © 2012, Emerald Group Publishing Limited

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