Students tweet the darndest things about your library – and why you need to listen

Steven Bell (Temple University, Philadelphia, Pennsylvania, USA)

Reference Services Review

ISSN: 0090-7324

Publication date: 11 May 2012

Abstract

Purpose

Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post.

Design/methodology/approach

This is an essay style viewpoint.

Findings

The paper reveals that Twitter is an important vehicle for disseminating information about a library to its community and as a means for maintaining good customer service.

Originality/value

The paper provides useful information on an important communication tool for libraries.

Keywords

Citation

Bell, S. (2012), "Students tweet the darndest things about your library – and why you need to listen", Reference Services Review, Vol. 40 No. 2, pp. 217-220. https://doi.org/10.1108/00907321211228264

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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