Web 2.0 for reference services staff training and communication

Jane P. Currie (Cudahy Library, Loyola University Chicago, Chicago, Illinois, USA)

Reference Services Review

ISSN: 0090-7324

Publication date: 16 February 2010

Abstract

Purpose

This paper aims to focus on applications of Web 2.0 that improve training and communication within the reference services department.

Design/methodology/approach

The paper discusses some of the best known and most heavily used examples of Web 2.0: blogs, calendars, wikis, RSS, image collections, podcasts or vodcasts, social bookmarks, text messages, instant messages, and social networks.

Findings

Implementing Web 2.0 tools to coordinate communication and training creates a dynamic, interactive system for sharing procedures, ideas, and new developments within a reference services department.

Originality/value

The paper provides useful insight into training staff using Web 2.0 applications.

Keywords

Citation

Currie, J. (2010), "Web 2.0 for reference services staff training and communication", Reference Services Review, Vol. 38 No. 1, pp. 152-157. https://doi.org/10.1108/00907321011020789

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2010, Emerald Group Publishing Limited

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