Services in a (post)Google world

Abstract

Purpose

This paper aims to serve as an introduction to the articles in the special theme issue on “reference in the (post)Google age”, outlining some of the challenges and opportunities this new information environment has presented for reference services and introducing some of the creative ways in which librarians are adapting.

Design/methodology/approach

The paper provides an overview of the reference service issues and models that are discussed in the papers that follow, including various ways of assessing, locating, and staffing services.

Findings

Reference services have not been made obsolete by new online search options, and reference librarians are adapting and rethinking their service models in various resourceful ways.

Practical implications

Specific examples of new reference models and ways of assessing reference services are outlined.

Originality/value

This paper provides an introduction to the special issue on current reference services.

Citation

Arndt, T.S. (2010), "Services in a (post)Google world", Reference Services Review, Vol. 38 No. 1, pp. 7-9. https://doi.org/10.1108/00907321011020680