Using NetLibrary eBooks at the reference desk

Abstract

Purpose

The purpose of this paper is to encourage reference librarians to utilize eBooks to their advantage at the reference desk, for point of need and collection development purposes.

Design/methodology/approach

An overview of eBook utility at the reference desk and strategies for dealing with their shortcomings are provided. The collection development and collection management of eBooks are also discussed. A survey of first‐year college students provides a current projection of usage.

Findings

The paper notes that eBooks are well‐utilized by patrons in academic libraries and offer several conveniences.

Practical implications

Reference librarians may find this information helpful in serving their on‐ and off‐campus patrons.

Originality/value

This paper outlines “talking points” for the utilization, promotion, and collection development of eBooks.

Citation

Bronshteyn, K. (2007), "Using NetLibrary eBooks at the reference desk", Reference Services Review, Vol. 35 No. 4, pp. 560-570. https://doi.org/10.1108/00907320710838381