Merged service outcomes at Earlham College

Abstract

Purpose

The paper aims to provide an overview of merged services arising from the integration of library and information technology units at Earlham College. These services may serve as a model or resource for other institutions.

Design/methodology/approach

The paper reviews six years of integration experience, discussing assessment and current goals.

Findings

The paper demonstrates the benefits of integrating library and information technology units in ways that respect the unique strengths of each contributing unit and that are sensitive to local conditions.

Practical implications

Library/information technology integration can result when staff from different units work together to provide services for which responsibilities overlap. This type of integration can occur without significant restructuring if shared values and a willingness to collaborate already exist.

Originality/value

The paper provides insights for administrators and librarians considering a merger of library/information technology units, demonstrating how the integration process does not necessarily entail a radical change in doing business.

Citation

Baker, N. and Kirk, T.G. (2007), "Merged service outcomes at Earlham College", Reference Services Review, Vol. 35 No. 3, pp. 379-387. https://doi.org/10.1108/00907320710774256