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Getting down to business: library staff training

James Cory Tucker (Business Librarian at the University of Nevada, Las Vegas, Nevada, USA)

Reference Services Review

ISSN: 0090-7324

Article publication date: 1 September 2004



Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance measure standards to meet Reference and User Services Association guidelines. Provides a training program that offers insight into the information‐seeking habits of business students, general knowledge of the business discipline and assistance in identifying appropriate library resources. Covers all aspects of establishing a training program including planning, implementation and assessment. Effective training programs covering business and other disciplines provide library staff with an opportunity for professional development and give the library an avenue to improve the quality of reference assistance.



Cory Tucker, J. (2004), "Getting down to business: library staff training", Reference Services Review, Vol. 32 No. 3, pp. 293-301.



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Copyright © 2004, Emerald Group Publishing Limited

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