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Making tacit knowledge explicit: the Ready Reference Database as codified knowledge

Mark Stover (Psychology and Behavioral Sciences Librarian, San Diego State University, San Diego, California, USA)

Reference Services Review

ISSN: 0090-7324

Article publication date: 1 June 2004

Abstract

This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the knowledge held by reference librarians is tacit knowledge that needs to be made explicit and formalized. The Web‐based Ready Reference Database at San Diego State University is analyzed as an example of the process of knowledge conversion in library reference services.

Keywords

Citation

Stover, M. (2004), "Making tacit knowledge explicit: the Ready Reference Database as codified knowledge", Reference Services Review, Vol. 32 No. 2, pp. 164-173. https://doi.org/10.1108/00907320410537685

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited