TY  - JOUR
AB  - Public libraries have long neglected the needs of limited English proficiency (LEP) users. With the changing demographics of the USA, however, services to LEP users will become more important in the future. Current programs that target ethnolinguistic minorities focus mainly on outreach programs, and not on reference services. This paper addresses some of the issues in reference services for LEP users, namely reference interviewing, information‐seeking behavior, foreign language reference materials, and multilingual online catalogs. Possible research avenues and future directions in improving reference service for LEP users conclude the discussion. Libraries must address issues of multiculturalism, and the needs of their limited English users, to survive and flourish in the coming decades.
VL  - 31
IS  - 3
SN  - 0090-7324
DO  - 10.1108/00907320310486863
UR  - https://doi.org/10.1108/00907320310486863
AU  - Pyati Ajit
PY  - 2003
Y1  - 2003/01/01
TI  - Limited English proficient users and the need for improved reference services
T2  - Reference Services Review
PB  - MCB UP Ltd
SP  - 264
EP  - 271
Y2  - 2024/04/24
ER  -