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New roles and opportunities for academic library liaisons: a survey and recommendations

Tom Glynn (Tom Glynn is Reference Librarian, Anglo‐American History and Political Science Liaison, at Rutgers University Libraries, New Brunswick/Piscataway, New Jersey, USA.)
Connie Wu (Connie Wu is Reference Librarian, Engineering Liaison, at Rutgers University Libraries, New Brunswick/Piscataway, New Jersey, USA.)

Reference Services Review

ISSN: 0090-7324

Article publication date: 1 June 2003

3069

Abstract

A task force at Rutgers University Libraries was charged with exploring ways to develop more effective liaison relations with teaching departments. As a preliminary step the working group surveyed Rutgers liaisons to identify preferred practices and to solicit comments on trends in liaisonship in academic libraries. Based on this survey, we examine changes in the information profession and how they have effected the reference and instruction that departmental liaisons provide to faculty and students. Particular emphasis is placed on the impact of the Internet. Generally, electronic resources have made faculty and students less reliant on liaisons for help with their research, while electronic communication, especially via e‐mail, has the potential to make liaisonship more efficient and effective. We offer a number of recommendations for effective liaisonship, including concise and purposeful e‐mail messages and making direct and personal contact with faculty and students whenever possible.

Keywords

Citation

Glynn, T. and Wu, C. (2003), "New roles and opportunities for academic library liaisons: a survey and recommendations", Reference Services Review, Vol. 31 No. 2, pp. 122-128. https://doi.org/10.1108/00907320310476594

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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