A qualitative investigation of employee business awareness
Abstract
Purpose
This paper aims to examine the content domain of employee business awareness, individual non‐managerial employee realization, perception or knowledge of the employing organization's business environment as demonstrated when involved in decision making or problem solving.
Design/methodology/approach
Interviews with 20 employees from two organizations yielded 81 critical incidents in which employees participated in workplace decision making or problem solving beyond their immediate task environment. These were examined using interpretative analysis.
Findings
This inductive approach generated 35 indicators of EBA organized according to three themes: the external environment, business strategy, and business processes.
Research limitations/implications
EBA may represent a valuable knowledge resource worthy of further study.
Originality/value
EBA is a new construct that presents opportunities for innovation in research and practice.
Keywords
Citation
Haines, V.Y., Rousseau, V., Brotheridge, C.M. and Saint‐Onge, E. (2012), "A qualitative investigation of employee business awareness", Personnel Review, Vol. 41 No. 1, pp. 73-87. https://doi.org/10.1108/00483481211189956
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited