TY  - JOUR
AB  - Purpose– This paper aims to present the results of a study into the relationship between horizontal and vertical communication and professional and organisational identification.Design/methodology/approach– An empirical study was carried out at a large hospital in The Netherlands with multiple locations. Hospital employees (n = 347) completed a written questionnaire.Findings– The results show that although employees identify more strongly with their profession than with their organisation, there is a positive connection between professional and organisational identification. Dimensions of vertical communication are important predictors of organisational identification, whereas dimensions of horizontal communication are important predictors of professional identification.Research limitations/ implications– Identification with the overall organisation does not depend primarily on the quality of contact with immediate colleagues within a work group or department; rather, it depends more on appreciation of the communication from and with the organisation's top management.Practical implications– Management should find a balance between communication about organisational goals and individual needs, which is crucial in influencing professional and organisational identification.Originality/value– Previous research has shown a positive link between the communication climate at a specific organisational level and the employee's identification with that level. The current study adds to this concept the influence of horizontal and vertical dimensions of communication on identification among different types of employees.
VL  - 39
IS  - 2
SN  - 0048-3486
DO  - 10.1108/00483481011017426
UR  - https://doi.org/10.1108/00483481011017426
AU  - Bartels Jos
AU  - Peters Oscar
AU  - de Jong Menno
AU  - Pruyn Ad
AU  - van der Molen Marjolijn
PY  - 2010
Y1  - 2010/01/01
TI  - Horizontal and vertical communication as determinants of professional and organisational identification
T2  - Personnel Review
PB  - Emerald Group Publishing Limited
SP  - 210
EP  - 226
Y2  - 2024/04/25
ER  -