Finding better solutions faster ‐ the issue resolution process

Abstract

Decision making is an inherently simple process, but soon becomes complicated when a number of people are involved in the decision‐making process. How can a group move from a situation of disagreement or conflict to compromise or consensus, yet have confidence that the ultimate decision reflects the best solution to a problem? Describes the “traditional” methodology for managing the resolution of issues within groups and goes on to point out the limitations of this approach and ways in which it can be improved. The resulting methodology is a time‐efficient issue resolution process, which ensures that all team members are given the opportunity to contribute their ideas and opinions of the selected solution. This results in full commitment.

Citation

Barnett, A. (1999), "Finding better solutions faster ‐ the issue resolution process", Work Study, Vol. 48 No. 2, pp. 49-52. https://doi.org/10.1108/00438029910253680