Technology and tourism

Abstract

The travel and tourism industry is starting to exploit technology. This is going to change the nature of the services offered, and the nature of work within the industry. Employers and employees may have different perceptions about the likely benefits of technology. Discusses the changes at the “higher” and “lower” organisational levels and suggests that the industry is only partially prepared for the changes ahead.

Citation

Baines, A. (1998), "Technology and tourism", Work Study, Vol. 47 No. 5, pp. 160-163. https://doi.org/10.1108/00438029810370492