Performance evaluation using statistical quality control techniques

Abstract

Total quality management is now an established and widely used management process. One of its associated features is the application of statistical quality control techniques. These have been applied to both manufacturing and service industries. This paper presents an application of this methodology to the area of human performance evaluation in a service industry. It describes the data, method of their collection, their analysis, and a subjective evaluation criterion developed to evaluate the performance.

Citation

Burney, F.A. and Al‐Darrab, I. (1998), "Performance evaluation using statistical quality control techniques", Work Study, Vol. 47 No. 6, pp. 204-212. https://doi.org/10.1108/00438029810238606