Dictating customer service

Andrew Clemmet (Freelance consultant based in Louth, Lincolnshire)

Work Study

ISSN: 0043-8022

Publication date: 1 April 1998


In this age of massive competition, customer service is too important to leave to chance. It must be driven into all parts of the organisation by the chief executive personally. Outlines some of the most important aspects of improving customer service and ways in which chief executives can make a real difference to practices within their organisations.



Clemmet, A. (1998), "Dictating customer service", Work Study, Vol. 47 No. 2, pp. 53-55. https://doi.org/10.1108/00438029810201723

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Copyright © 1998, MCB UP Limited

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