Dictating customer service
Andrew Clemmet
(Freelance consultant based in Louth, Lincolnshire)
4569
Abstract
In this age of massive competition, customer service is too important to leave to chance. It must be driven into all parts of the organisation by the chief executive personally. Outlines some of the most important aspects of improving customer service and ways in which chief executives can make a real difference to practices within their organisations.
Keywords
Citation
Clemmet, A. (1998), "Dictating customer service", Work Study, Vol. 47 No. 2, pp. 53-55. https://doi.org/10.1108/00438029810201723
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited