Maintains that manufacturing excellence needs to be extended to cover design, procurement, packaging and customer service, and highlights the characteristics of those organizations that in 15 years time will be considered to belong to the so‐called Island of Excellence. Asserts that excellence will be a function of customer fulfilment, and sees this as being achieved through boundary‐less jobs, people development, and compensation and rewards. Identifies training, non‐monetary reward systems and creation of knowledge workers as they key factors for excellence in 2010, and sees manufacturing organization split in two: Islands of Excellence and the rest.
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