Easing information technology across cultural boundaries

Abstract

Identifies the cultural boundaries in an organization that impede the implementation of information systems, and focuses on that between IT users and IT developers; uses the experiences of the Malaysian Agricultural Research and Development Institute to illustrate how this problem was recognized, and details the steps taken to achieve a successful implementation. Itemizes the lessons learned in effecting change management, and sees the major difficulty as getting the users and developers actually talking to one another.

Citation

(1997), "Easing information technology across cultural boundaries", Work Study, Vol. 46 No. 4, pp. 125-126. https://doi.org/10.1108/00438029710815525