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Re‐engineering the disability determination process: a case study

Arie Halachmi (Faculty of Public Administration and Public Policy in the Department of Organization and Finance at the University of Twente, The Netherlands)

Work Study

ISSN: 0043-8022

Article publication date: 1 December 1995

379

Abstract

Why should anybody outside the USA care about the attempt to reorganize the Disability Determination Service (DDS) of the Social Security Administration (SSA)? Part of the answer to this question has to do with the assumptions and approaches which were used. In fact, the attempt to reorganize DDS is one of the first well‐documented attempts to re‐engineer a major agency in the public sector. Given the excitement in the private sector about re‐engineering and its potential and possible cost, public managers everywhere should develop a better understanding of what re‐engineering is all about. The use of a case study seems to be a promising way for framing and illustrating some of the important questions about the use of re‐engineering in the public sector.

Keywords

Citation

Halachmi, A. (1995), "Re‐engineering the disability determination process: a case study", Work Study, Vol. 44 No. 8, pp. 21-27. https://doi.org/10.1108/00438029510103329

Publisher

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MCB UP Ltd

Copyright © 1995, MCB UP Limited

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