TY  - JOUR
AB  - Education is a service industry. It needs to adopt the techniques of other industries in measuring the quality of its services and the satisfaction of its customers. This paper reports on a study of educational institutes in India in terms of how well they meet the needs of local industrial customers. It involves the use of quality function deployment, and a range of statistical techniques, to design and analyze a questionnaire which results in a clear demonstration of a lack of satisfaction. The analysis also identifies those factors which should be specifically addressed to improve quality and customer satisfaction.
VL  - 52
IS  - 6
SN  - 0043-8022
DO  - 10.1108/00438020310496569
UR  - https://doi.org/10.1108/00438020310496569
AU  - Sahney Sangeeta
AU  - Banwet Devinder Kumar
AU  - Karunes Sabita
PY  - 2003
Y1  - 2003/01/01
TI  - Enhancing quality in education: application of quality function deployment – an industry perspective
T2  - Work Study
PB  - MCB UP Ltd
SP  - 297
EP  - 309
Y2  - 2024/04/24
ER  -