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A simulation of a workflow management system

Andrew Greasley (Andrew Greasley is a Lecturer at Aston Business School, Birmingham, UK.)

Work Study

ISSN: 0043-8022

Article publication date: 1 September 2003

2241

Abstract

Suggests that simulation of the workflow component of a computer supported co‐operative work (CSCW) system has the potential to reduce the costs of system implementation, while at the same time improving the quality of the delivered system. Demonstrates the value of being able to assess the frequency and volume of workflow transactions using a case study of CSCW software developed for estate agency co‐workers in which a model was produced based on a discrete‐event simulation approach with implementation on a spreadsheet platform.

Keywords

Citation

Greasley, A. (2003), "A simulation of a workflow management system", Work Study, Vol. 52 No. 5, pp. 256-261. https://doi.org/10.1108/00438020310485985

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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