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A study of the effect of perceived lecture quality on post‐lecture intentions

K. Devinder (Devinder K. Banwet is Professor and Group Chair (Operations Management) in the Department of Management Studies, Indian Institute of Technology, New Delhi, India.)
Biplab Datta (Biplab Datta is a Research Scholar, in the Department of Management Studies, Indian Institute of Technology, New Delhi, India.)

Work Study

ISSN: 0043-8022

Article publication date: 1 September 2003

2428

Abstract

Suggests that, as a service industry, education must pay attention to the quality of its “products” and its relationships with its “customers”. Investigates students’ perceptions of the quality of lectures offered in an institute imparting professional courses. Identifies the importance of various quality attributes and the level of student satisfaction as they relate to post‐lecture intentions.

Keywords

Citation

Devinder, K. and Datta, B. (2003), "A study of the effect of perceived lecture quality on post‐lecture intentions", Work Study, Vol. 52 No. 5, pp. 234-243. https://doi.org/10.1108/00438020310485967

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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