Public sector performance measurement: delivering greater accountability

Abstract

Expectations of public sector organisations have changed. The public increasingly expects them to have private sector performance focus but public sector accountability. Discusses the particular issues of establishing performance measures (and a performance‐related culture) in the public sector while demonstrating (as well as delivering) “proper” and efficient use of public funds.

Citation

Bolton, M. (2003), "Public sector performance measurement: delivering greater accountability", Work Study, Vol. 52 No. 1, pp. 20-24. https://doi.org/10.1108/00438020310458697