Control processes for total quality management and quality assurance

Abstract

While quality has been widely accepted as essential in today’s global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, these two processes are compared.

Citation

Jabnoun, N. (2002), "Control processes for total quality management and quality assurance", Work Study, Vol. 51 No. 4, pp. 182-190. https://doi.org/10.1108/00438020210430733