Total quality management programs: a framework proposal
Abstract
The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization’s strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company.
Keywords
Citation
Martins, R.A. and Carlos de Toledo, J. (2000), "Total quality management programs: a framework proposal", Work Study, Vol. 49 No. 4, pp. 145-151. https://doi.org/10.1108/00438020010330466
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited