To read the full version of this content please select one of the options below:

The critical maintenance issues of the ISO 9000 system: Hong Kong manufacturing industries’ perspective

Kwai‐Sang Chin (Kwai‐Sang Chin is based at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong.)
Gary K.K. Poon (Gary K.K. Poon is based at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong.)
Kit‐Fai Pun (Kit‐Fai Pun is based at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong.)

Work Study

ISSN: 0043-8022

Article publication date: 1 June 2000

Abstract

ISO 9000 is now a widespread quality management practice in Hong Kong manufacturing industries. There is a pressing need to investigate the critical success factors that can help those ISO 9000 registered companies to plan for the continuous maintenance and improvement of their quality systems. With this in mind, the authors have recently conducted a study to identify the critical issues of ISO 9000 maintenance in the Hong Kong electronics manufacturing industry. This paper presents the critical maintenance issues identified during the course of this study, which could facilitate the manufacturers in maintaining their ISO 9000 quality systems. The findings will be of use to the Hong Kong electronics manufacturing industry and will provide a good reference to other industries and other countries as well.

Keywords

Citation

Chin, K., Poon, G.K.K. and Pun, K. (2000), "The critical maintenance issues of the ISO 9000 system: Hong Kong manufacturing industries’ perspective", Work Study, Vol. 49 No. 3, pp. 89-99. https://doi.org/10.1108/00438020010318064

Publisher

:

MCB UP Ltd

Copyright © 2000, MCB UP Limited