TY - JOUR AB - The governing principle of quality management is commitment to the customer and adaptation to meet customer needs. This can only be done if it is clear who the customers are and to understand and work with their needs. Suggests ways of ensuring that development in urban areas utilizes the resources available, including the people of those areas. Examines the tensions involved. Highlights the key management issues in pursuing “partnership” as a means of regenerating cities. Looks at the role of the private sector. Concludes that all sectors need each other. VL - 35 IS - 6 SN - 0040-0912 DO - 10.1108/00400919310045257 UR - https://doi.org/10.1108/00400919310045257 AU - Wesson Will PY - 1993 Y1 - 1993/01/01 TI - Creating Cities That Work: Managing Partnership T2 - Education + Training PB - MCB UP Ltd Y2 - 2024/09/22 ER -