The governing principle of quality management is commitment to the customer and adaptation to meet customer needs. This can only be done if it is clear who the customers are and to understand and work with their needs. Suggests ways of ensuring that development in urban areas utilizes the resources available, including the people of those areas. Examines the tensions involved. Highlights the key management issues in pursuing “partnership” as a means of regenerating cities. Looks at the role of the private sector. Concludes that all sectors need each other.
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