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Retailing ‐ getting it right

Brenda Jamieson (Home Economics Manager at J. Sainsbury plc, Croydon, Surrey, UK)

Nutrition & Food Science

ISSN: 0034-6659

Article publication date: 1 August 1996

2425

Abstract

Discusses the approach to retailing taken by J. Sainsbury plc. Notes the importance of taking into account factors such as changes in consumer attitudes and demographic changes. Provides details of systems used by J. Sainsbury to reduce checkout queues and improve ordering, delivery and shelving of goods. Mentions the importance of Sainsbury own‐brand products and the role of guaranteeing quality in retaining customer loyalty. Examines logistical factors related to efficient ordering of goods. Finally, looks towards the future for retailing and stresses the importance of retailers understanding the needs of customers in terms of both goods and services.

Keywords

Citation

Jamieson, B. (1996), "Retailing ‐ getting it right", Nutrition & Food Science, Vol. 96 No. 4, pp. 14-18. https://doi.org/10.1108/00346659610119243

Publisher

:

MCB UP Ltd

Copyright © 1996, Company

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