Library 2.0: balancing the risks and benefits to maximise the dividends

Abstract

Purpose

The purpose of this paper is to provide a number of examples of how Web 2.0 technologies and approaches (Library 2.0) are being used within the library sector. The paper acknowledges that there are a variety of risks associated with such approaches. The paper describes the different types of risks and outlines a risk assessment and risk management approach which is being developed to minimise the dangers while allowing the benefits of Library 2.0 to be realised.

Design/methodology/approach

The paper outlines various risks and barriers which have been identified at a series of workshops run by UKOLN (a national centre of expertise in digital information management based in the UK) for the cultural heritage sector. A risk assessment and risk management approach, which was initially developed to support use of Web 2.0 technologies at events organised by UKOLN, is described and its potential for use within the wider library community, in conjunction with related approaches for addressing areas such as accessibility and protection of young people, is described.

Findings

Use of Library 2.0 approaches is becoming embedded across many libraries which seek to exploit the benefits which such technologies can provide. The need to ensure that the associated risks are identified and appropriate mechanisms implemented to minimise such risks is beginning to be appreciated.

Practical implications

The areas described here should be of relevance to many library organisations which are making use of Library 2.0 services.

Originality/value

The paper should prove valuable to policy makers and web practitioners within libraries who may be aware of the potential benefits of Library 2.0 but have not considered the associated risks.

Citation

Kelly, B., Bevan, P., Akerman, R., Alcock, J. and Fraser, J. (2009), "Library 2.0: balancing the risks and benefits to maximise the dividends", Program: electronic library and information systems, Vol. 43 No. 3, pp. 311-327. https://doi.org/10.1108/00330330910978608