Collaborative digital reference: an Ask a Librarian (UK) overview

Abstract

Since its inception in 1997, Ask a Librarian (UK) has been a model for best practice in collaborative digital reference in public libraries. Innovative development currently includes trialling the integration of virtual reference with the standard Web‐form service. In addition to a description of the Ask a Librarian service, this paper provides an overview of digital reference practice, procedures, and issues, with particular emphasis on collaboration.

Citation

Berube, L. (2004), "Collaborative digital reference: an Ask a Librarian (UK) overview", Program: electronic library and information systems, Vol. 38 No. 1, pp. 29-41. https://doi.org/10.1108/00330330410519189