TY - JOUR AB - This case study describes the process of implementing assistive technology in the Royal Borough of Kensington and Chelsea in the UK. The introduction of dedicated ICT facilities for users with disabilities is set within the context of the UK People’s Network programme, and the social inclusion and lifelong learning agendas. An outline of the decision‐making process is provided including: choosing appropriate software and hardware; staff training and user training; plans to roll out the service to all libraries within the borough and promoting the services to disabled groups. VL - 37 IS - 3 SN - 0033-0337 DO - 10.1108/00330330310484396 UR - https://doi.org/10.1108/00330330310484396 AU - Cahill Kay AU - Cornish Sue PY - 2003 Y1 - 2003/01/01 TI - Assistive technology for users in the Royal Borough of Kensington and Chelsea public libraries in the UK T2 - Program PB - MCB UP Ltd SP - 190 EP - 193 Y2 - 2024/04/23 ER -