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Uptake and use of electronic information services: trends in UK higher education from the JUSTEIS project

Christine Urquhart (Christine Urquhart is a Senior Lecturer in the Department of Information Studies, University of Wales, Aberystwyth, UK.)
Rhian Thomas (Rhian Thomas is a Research Officer in the Department of Information Studies, University of Wales, Aberystwyth, UK.)
Ray Lonsdale (Ray Lonsdale is a Reader in the Department of Information Studies, University of Wales, Aberystwyth, UK.)
Siân Spink (Siân Spink is a Research Officer in the Department of Information Studies, University of Wales, Aberystwyth, UK.)
Alison Yeoman (Alison Yeoman is a in the Department of Information Studies, University of Wales, Aberystwyth, UK.)
Roger Fenton (Roger Fentonis a Researcher, at Information Automation Ltd, Aberystwyth, UK.)
Chris Armstrong (Chris Armstrong is Managing Director at Information Automation Ltd, Aberystwyth, UK.)

Program: electronic library and information systems

ISSN: 0033-0337

Publication date: 1 September 2003

Abstract

The aim of the JUSTEIS project over the first three cycles (1999‐2002) was to examine the uptake and use of electronic information services in higher education in the UK, so that planning of services could be informed by trends in usage and evidence of specific needs. The objectives were to: examine which services were used by students and academic staff; how senior library staff planned services to purchase content and support its use; and examine how library and information services promoted services through their Web pages. Results over the three years explained the growing popularity of electronic journal services, the acceptance of the search engine model for information retrieval and the important role academic staff play in the promotion of electronic information services for student learning. Conclusions and recommendations concern the need for library and information staff to make their approach to integration of information skills into the curriculum appropriate for the discipline, the type of institution, and its strategy for implementation of any virtual or managed learning environment software.

Keywords

  • User satisfaction
  • Information systems
  • Higher education
  • United Kingdom

Citation

Urquhart, C., Thomas, R., Lonsdale, R., Spink, S., Yeoman, A., Fenton, R. and Armstrong, C. (2003), "Uptake and use of electronic information services: trends in UK higher education from the JUSTEIS project", Program: electronic library and information systems, Vol. 37 No. 3, pp. 168-180. https://doi.org/10.1108/00330330310484378

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Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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