Small business and their banks: a post‐charter analysis

Abstract

Banks in the UK have received much adverse publicity over the last four years. Primarily, they have been accused of failing to pass interest‐rate reductions on to their small business customers. This has resulted in the introduction of charters to specify more clearly the conditions of their relationship with their small business customers. Focuses on the impact of bank charters on this relationship and establishes that banks are now doing more to accommodate their small business customers. Small businesses have confidence in their account managers, but are not receptive to advice from this source. Recommends that they should be more amenable to advice and be more proactive in seeking consultation with senior bank representatives. Displeasure over charges can be alleviated through discussion and explanation.

Citation

Gammie, B. (1995), "Small business and their banks: a post‐charter analysis", Management Decision, Vol. 33 No. 7, pp. 47-52. https://doi.org/10.1108/00251749510090584