Business process re‐engineering (BPR) was first introduced in 1990 by Hammer and Davenport and Short. In these articles, the authors outlined a new approach to the management of processes which, it was claimed, was producing radical improvements in performance. These articles were quickly followed by a number of articles describing the benefits to be gained from BPR.
Zairi, M. and Sinclair, D. (1995), "Business process re‐engineering and process management: a survey of current practice and future trends in integrated management", Management Decision, Vol. 33 No. 3, pp. 3-16. https://doi.org/10.1108/00251749510085021
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