TY  - JOUR
AB  - Builds on prior research into the impact of automation on job
characteristics, which found that co‐ordination, job autonomy, and work
pace were reinforced by automation, while new skill requirements, job
security and exertion remained unaffected. Job satisfaction correlates
reveal the existence of elements both reinforced by automation and
unrelated to job satisfaction. Such elements represent sources of
operator indifference to the benefits of automation or satisfaction
gaps, and they include interdepartmental task co‐ordination, discretion
in making production decisions, confidence to complete tasks without
supervision, the achievement of career goals, perceptual skills,
security of records, and longer work hours in the post‐automation
period.
VL  - 30
IS  - 2
SN  - 0025-1747
DO  - 10.1108/00251749210011188
UR  - https://doi.org/10.1108/00251749210011188
AU  - Zikiye Anthony A.
AU  - Zikiye Rebecca A.
PY  - 1992
Y1  - 1992/01/01
TI  - Satisfaction Gaps: New Realities in Managing Automation
T2  - Management Decision
PB  - MCB UP Ltd
Y2  - 2024/09/19
ER  -