Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb054826. When citing the article, please cite: Barbara R. Lewis, (1988) “Customer Care in Service Organisations”, International Journal of Operations & Production Management, Vol. 8 Iss: 3, pp. 67 - 75.

Citation

(1991), "Erratum", Management Decision, Vol. 29 No. 1. https://doi.org/10.1108/00251749110001117