Strategies for Quality Achievement

Abstract

Many organizations are investing much time and effort in the management of quality. A few enlightened ones even have a vision to be the best. G. Howland Blackiston, the president of the Juran Institute, noted recently that, “All around the world companies are waking up to ‘quality’. Everyone is touting quality. Many are attempting it. Some organizations have gotten enviable results by using the concepts of ‘managing for quality’ dramatically to lower their costs, increase their profits and become more competitive in an increasingly competitive market. For these winners, quality has become an integral part of their business strategy”.

Citation

Sandelands, E. (1994), "Strategies for Quality Achievement", Management Decision, Vol. 32 No. 5, pp. 1-64. https://doi.org/10.1108/00251747199400001