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A survey on reverse logistics system of mobile phone industry in Hong Kong

Felix T.S. Chan (Norwich Business School, University of East Anglia, Norwich, UK)
Hing Kai Chan (Norwich Business School, University of East Anglia, Norwich, UK)

Management Decision

ISSN: 0025-1747

Article publication date: 23 May 2008

Abstract

Purpose

It is not surprising that proper implementation of reverse logistics systems can result in better customer loyalty and reduction in operational costs due to reuse or remanufacturing of some parts. This is particularly important for those industries with a short product life cycle, like the mobile phone industry. The major objective of this paper is to present the results of a pilot survey with follow‐up interviews, which was conducted for investigating the practices of reverse logistics in this industry.

Design/methodology/approach

A questionnaire survey was sent to the industrial participants, and follow‐up interviews were conducted with the respondents.

Findings

On the one hand, reverse logistics systems are important to the industry; on the other hand, the low level of importance of reverse logistics relative to the other issues is still a major barrier in realizing reverse logistics systems.

Originality/value

It is not clear what the critical factors are in designing reverse logistics systems for the mobile phone industry. Based on the results, it is interesting to learn how to reach a compromise in dealing with this dilemma.

Keywords

Citation

Chan, F.T.S. and Kai Chan, H. (2008), "A survey on reverse logistics system of mobile phone industry in Hong Kong", Management Decision, Vol. 46 No. 5, pp. 702-708. https://doi.org/10.1108/00251740810873464

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited