Are you being served? The quality of business information provision in Scottish public libraries

Abstract

Reports on a further study using unobtrusive testing of public library reference services in Scotland by undergraduates at Robert Gordon University. For this survey, a specific item of business information on a well‐known Scottish company was requested at various public libraries. Discusses the results of the survey under the headings of: physical location and setting of the issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/ information offered; and assessment of the quality of information provided.

Citation

Head, M.C., Marcella, R. and Smith, J.M. (1995), "Are you being served? The quality of business information provision in Scottish public libraries", Library Review, Vol. 44 No. 2, pp. 28-37. https://doi.org/10.1108/00242539510080155