TY - JOUR AB - Seeks to explore aspects of the total customer experience in libraries, initially through three simple case studies, and subsequently by identifying some of the factors that might influence the customer experience. Proposes a methodology using walk‐through audits for monitoring total customer experience. VL - 43 IS - 6 SN - 0024-2535 DO - 10.1108/00242539410067746 UR - https://doi.org/10.1108/00242539410067746 AU - Rowley Jennifer PY - 1994 Y1 - 1994/01/01 TI - Customer Experience of Libraries T2 - Library Review PB - MCB UP Ltd SP - 7 EP - 17 Y2 - 2024/03/29 ER -