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Customer Experience of Libraries

Jennifer Rowley (Crewe and Alsager Faculty, Manchester Metropolitan University, Crewe, UK)

Library Review

ISSN: 0024-2535

Article publication date: 1 September 1994

Abstract

Seeks to explore aspects of the total customer experience in libraries, initially through three simple case studies, and subsequently by identifying some of the factors that might influence the customer experience. Proposes a methodology using walk‐through audits for monitoring total customer experience.

Keywords

Citation

Rowley, J. (1994), "Customer Experience of Libraries", Library Review, Vol. 43 No. 6, pp. 7-17. https://doi.org/10.1108/00242539410067746

Publisher

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MCB UP Ltd

Copyright © 1994, MCB UP Limited