TY - JOUR AB - Against a background of rapidly developing technology and changing social attitudes, there are many different ways of regarding enquiry work. This article focuses on the problem of characterising information and enquiry work, how it relates to traditional reference work, and how it is adapting to the Internet. Issues of co‐operation and government policy are briefly considered. VL - 49 IS - 9 SN - 0024-2535 DO - 10.1108/00242530010354083 UR - https://doi.org/10.1108/00242530010354083 AU - Duckett Bob PY - 2000 Y1 - 2000/01/01 TI - Reference and information services T2 - Library Review PB - MCB UP Ltd SP - 454 EP - 461 Y2 - 2024/04/19 ER -